enycon Informatik GmbH

We provide advice on SAP logistics processes and develop customized add-on software for SAP ERP and SAP S/4HANA.

Legal Disclosure


Publisher and responsible for contents:

Canyon Bicycles GmbH · Karl-Tesche-Straße 12 · 56073 Koblenz · Germany

Managing director: Armin Landgraf, Winfried Rapp
Business register: Amtsgericht Koblenz HRB 2870
Sales tax identification number: DE 148 719 832
Weee: DE 73295281

Order and information Hotline: +49 (0)261 9490 3000
Call and order: Monday to Friday 9.00am – 7.00pm (CET)
Order fax: +49 (0)261 40 400 50
E-Mail: imprint@canyon.com

Online Dispute Resolution:
Effective February 15, 2016 the EU Commission has created a platform for extrajudicial dispute resolution. This gives consumers the opportunity to resolve disputes related to online orders without the requirement for a judicial process involving courts and judges. This dispute resolution process is available via this external link: http://ec.europa.eu/consumers/odr/

The contents of external web pages to which we have provided links to, is the exclusive responsibility of the respective offerer.

Data Protection Statement of enycon Informartik GmbH

Data protection intro

enycon Informartik GmbH (hereinafter called enycon) is pleased that you are visiting our website. Data protection and data safety while using our website are very important for us. Therefore, we would like to inform you at this point about which of your personal details we record at the time of your visit to our website and for what purposes these data are used.

Since changes in laws or changes in our internal company procedures may make amendments to this data protection statement necessary, we ask you to read through this data protection statement on a regular basis. The data protection statement can be called up on the data protection navigation area on our website, and it can be stored and printed out at any time.

§ 1 Responsible party and scope of validity.

The responsible party as defined in the EU General Data Protection Regulation (hereinafter GDPR) and other national data protection laws of the member states as well as other legal data protection specifications is:

enycon Informartik GmbH
SAP Partnerport
69190 Walldorf
Phone: +49 681 755 94-0
E-Mail: info@enycon.com
Website: https://www.enycon.com

This data protection statement is valid for the Internet offer of enycon Informartik GmbH, which can be found at the domain www.enycon.com and www.career.enycon.com as well as the different sub-domains (hereinafter called ‘our website’).

§ 2 Data processing principles

All items of information that refer to an identified or identifiable natural person constitute personal details. For example, this includes information such as your name, your age, your address, your telephone number, your date of birth, your e-mail address, your IP address or the user behaviour. Information, with which we can make no reference (or only at disproportionately great expense) to your person, e.g. by anonymising the information, does not constitute personal data. The processing of personal data (for example, collecting, questioning, using, storing, or transmitting) always requires a legal basis or your consent. Processed personal data are erased as soon as the purpose of the processing has been achieved and legally stipulated retention obligations are no longer in effect. If we process your personal data for preparing specific offers, we will subsequently inform you about the specific procedures, the scope, and the purpose of the data processing, the legal basis for the processing and the respective storage duration.

§ 3 Individual processing procedures

1. Preparing and using the website

A. Type and scope of the data processing
Whenever you call up and use our website, we collect the personal data automatically. Your browser then transmits this to our server. This information is temporarily stored in a so-called log file. When you use our website, we collect the following data, which are technically necessary for us in order to display our website to you and to assure stability and reliability.

– IP address of the requesting computer,
– Date and time of the access,
– Name and URL of the requested file,
– Website, from which the access takes place (referrer URL),
– Browser used, terminal used, and, if appropriate, the operating system as well as the name of your access provider

B. Legal basis
Article 6, paragraph 1, (f) GDPR serves as the legal basis for the specified type of data processing. The processing of specified data is necessary for preparing a website and thus serves for supporting a justified interest of our company.

C. Storage duration
As soon as the specified data are no longer necessary for displaying the website, they are deleted. The recording of the data for preparing the website and the storage of the data in logfiles is absolutely required for the operation of the website. Consequently, there is no possibility of objection on the part of the user. Further storage can take place in individual cases, if this is legally stipulated.

2. Newsletter

A. Type and scope of the data processing
On our website, there is the possibility of subscribing to a free newsletter. In order to be able to send you the newsletter regularly, we need the following information from you:

– Name
– e-mail address

The following overview shows which additional processed information you can decide to share with us when registering for the newsletter. This information helps us optimise our newsletter and to share specific information with our newsletter subscribers.

– Form of address
– Name
– Date of birth
– Bicycle category of interest
– News category of interest

No transfer of your data to third parties takes place in connection with the sending of the newsletter.
We use the so-called double opt-in method for sending the newsletter, that is, we will send you the newsletter only if you confirm your request beforehand via a confirmation e-mail sent to you for this purpose per link contained therein. Thus, we want to make sure that only you can subscribe to the newsletter yourself as holder of the indicated e-mail address. Your confirmation concerning this must take place soon after receiving the confirmation e-mail, since otherwise your newsletter subscription is automatically erased from our database.

B. Legal basis
The processing of your e-mail address, form of address, your date of birth, and the bicycle and news category of interest for you for sending the newsletter is based on Article 6, paragraph 1, (a) GDPR on the consent statement issued by you on the basis of a double opt-in.

C. Storage duration
Your e-mail address is stored as long as you have subscribed to the newsletter. After cancellation of sending the newsletter, your e-mail address is erased. Further storage can take place in individual cases, if this is legally stipulated.

3. Contact form, including for Crash-Replacement guarantee, return and repair enquiries, chat and concerning our career section

A. Type and scope of the data processing
On our website we invite you to get in contact with us via a prepared form and Chat module. Within the framework of the procedure of sending your inquiries via the contact or Pre-Chat form, reference is made to this data protection statement for obtaining your consent. If you make use of the contact form or Chat module, the following personal data from you are processed via the contact form.

– Form of address
– Name
– e-mail address
– Telephone number
– the country of residence
– your customer number (for returns, repairs or CRP enquiries)
– your order number (for returns, repairs or CRP enquiries)
– model of your bike (for returns, repairs or CRP enquiries)
– your address (for returns or CRP enquiries)
– Photos and details to describe the problem (for repairs or CRP enquiries)

The specification of your e-mail address and the country of residence is so that your enquiry can be associated with you and that you can be answered. The above details are used to help us process your enquiry and relevant services. If the contact form is used, your personal data will not be transferred to third parties.

B. Legal basis
The previously (cf. section 4 5. a.) described data processing for the purpose of making contact takes place according to Article 6, paragraph 1, (b), (f) GDPR.

C. Storage duration
As soon as the enquiry made by you has been dealt with, and the matter concerned is finally clarified, your personal data processed via the contact form will be erased. Further storage can take place in individual cases, if this is legally stipulated.

§ 4 Transfer of data to third parties

We transfer your personal data to third parties only if:

– You have granted your express consent for this in accordance with Article 6, paragraph 1, sentence 1, (a) GDPR,
– this is legally permissible and required for fulfilling a contractual relationship with you in accordance with Article 6, paragraph 1, sentence 1, (b) GDPR,
– if there is a legal obligation for the transfer in accordance with Article 6, paragraph 1, sentence 1, (c) GDPR,
– the transfer is required in accordance with Article 6, paragraph 1, sentence 1, (f) GDPR for supporting justified company interests as well as for enforcing, exercising, or defending legal claims and there is no basis for the assumption that you have an overwhelming interest in non-transfer of your data that is worthy of protection.

§ 5 Transferring data to external service providers

In order to provide services and process your data on our services and products, we utilise service providers. The service providers process the data exclusively according to our instructions and are obliged to comply with valid data protection provisions. All data processers were carefully selected and can only access your data for the circumstances and for the time period required to provide you with the services and/or in the circumstances whereby you have consented to data processing and use. Service providers from countries including the USA or countries outside the European Economic Area subject to data protection which does not protect general personal data to the same extent as in European Union member states. If your data is processed in a country which does not have a recognised level of data protection as high as the European Union, we ensure that your personal details are protected using other contractual regulations or recognised instruments. Recipients of this data may include, for example, payment institutions as part of payment transactions, service providers commissioned with IT tasks or providers of services and content that are integrated into a website.

§ 6 Use of cookies

A. Type and scope of the data processing
We use cookies on our website. Cookies are small files, which are sent by us to the browser of your terminal and stored there within the framework of your visit to our website. Some functions of our website cannot be offered without the use of technically necessary cookies. Other cookies allow us to perform different analyses. For example, cookies are capable of re-recognising the browser used by you in case of another visit to our website and to transmit different information to us. By means of cookies we can, among other things, configure our internet offering for you in a more user-friendly and effective way, for example, by understanding your use of our website and determining your preferred settings (for example, country and language settings). Insofar as third parties process information via cookies, they acquire the information directly via your browser. Cookies cause no damage to your terminal. They cannot execute any programs and contain no viruses.
Transient cookies, which are automatically erased as soon as you close your browser, are used on our website. This kind of cookies makes it possible to determine your session ID. In this way, different requests from your browser can be associated with a common session and it is possible for us to re-recognise your terminal at the time of later website visits. Session cookies are deleted when you log off or close your browser.
In addition, persistent cookies are used on our website. Persistent cookies are cookies that are stored in your browser for a longer period of time and transmit information to us. The respective storage duration differs from cookie to cookie. You can erase persistent cookies independently via your browser settings.

B. Legal basis
The legal basis for the processing of so-called technically necessary cookies is our legitimate interest in the processing of personal data pursuant to Article 6 (1)(f) GDPR. Personal data will be deleted if it is no longer necessary for this purpose, especially if cookies are deactivated. We require your consent for cookies that are not technically necessary or so-called third-party cookies. If you have granted us your consent for the use of cookies based on information (cookie banner) granted by us on the website, the legality of the use is also guided by Article 6 (1)(1)(a) GDPR. As soon as the data transmitted to us via cookies for achieving the purposes described above is no longer necessary, this information is erased. Further storage can take place in individual cases, if this is legally stipulated.

C. Configuration of the browser settings
Most browsers are preadjusted so that they accept cookies as a standard procedure. However, you can configure your respective browser so that it only accepts certain cookies or even no longer accepts cookies. However, we inform you that you possibly can no longer use all functions of our website if cookies are deactivated by your browser settings on our website. You can also erase cookies already stored in your browser via your browser settings. Furthermore, it is also possible to adjust your browser so that it informs you before cookies are stored. Since the different browsers can differ in their respective modes of functioning, please take advantage of the respective help menu of your browser for the configuration possibilities. If you wish to have a comprehensive overview of all access by third parties to your internet browser, we recommend that you install plug-ins specially developed for this.

§ 7 Tracking and analysis tools (performance cookies)

We use tracking and analysis tools in order to assure continuous optimisation and demand-oriented configuration of our website. By means of tracking measures it is also possible for us to statistically record the use of our website by visitors and to further develop our online offering for you by means of the knowledge obtained in this way. If you have granted us your consent for the use of performance cookies based on information (cookie banner) granted by us on the website, the legality of the use is also guided by Article 6 (1)(1)(a) GDPR. As soon as the data transmitted to us via cookies for achieving the purposes described above is no longer necessary, this information is erased. Further storage can take place in individual cases, if this is legally stipulated.

1. Google Analytics 360

This site uses Google Analytics, a web analysis service from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA (‘Google‘). Google Analytics uses so-called ‘cookies’, text files, which are stored on their computer, and which enable an analysis of your use of the website.
The information generated by these cookies, for example concerning time, place, and frequency of your use of this website, are as a rule transmitted to a server of Google in the USA and stored there. In using Google Analytics, it is not excluded that the cookies set by Google Analytics can also record additional personal data in addition to the IP address. We point out to you that Google possibly will transmit this information to third parties, if this is legally stipulated or insofar as third parties process these data on behalf of Google.
The information generated by cookies is used by Google on behalf of the operator of this website in order to evaluate your use of the website, in order to compile reports concerning the website activities, and to furnish the website operator with further data services connected with the website use and the internet use. The IP address transmitted from your browser within the framework of Google Analytics is not transmitted by Google, according to Google’s own information, along with the other data from Google.
You can generally block storage of cookies by a corresponding setting of your browser software; however, we inform you that in this case you may not be able to use all functions of this website in their full scope.
It is not excluded that the cookies set by Google Analytics can record additional personal data in addition to the IP address. In order to prevent information concerning your use of the website from being recorded by Google Analytics and transmitted to Google Analytics, you can download and install a plug-in for your browser under the following link: http://tools.google.com/dlpage/gaoptout?hl=de. This plug-in prevents information concerning your visit to the website from being transmitted to Google Analytics. Another analysis is not prevented by this plug-in.
We inform you that you cannot use the browser plug-in described above in case of a visit to our website via the browser of a mobile device (smartphone or tablet). In case of using a mobile device, you can prevent the recording of your use data by Google Analytics by clicking on the following link: deactivate Google Analytics
By clicking on this link, a so-called opt-out cookie is set in your browser. This prevents information concerning your visit to the website from being transmitted to Google Analytics. Please note that the opt-out cookie is valid only for this browser and only for this domain. If you erase the cookies in this browser, the opt-out cookie also is erased. Furthermore, in order to prevent the recording by Google Analytics, you must click on the link again. The use of the opt-out cookie is also possible as an alternative to the above plug-in in the case of using the browser on your computer.
In order to provide the best possible protection of your personal data, Google Analytics was expanded on this website by the code ‘anonymizeIP’. This code causes the last 8 bits of the IP address to be erased and thus your IP address is recorded anonymised (so-called IP masking). In this way, your IP address is basically shortened and thus anonymised by Google already before the transmission within member states of the European Union or in other contracting countries of the Agreement concerning the European Economic Area. Only in exceptional cases is the complete IP address transmitted to a server by Google in the USA and shortened there.

2. Google Ads

We use the ‘Google Ads’ technology and, in this case, especially the conversion tracking. Google Conversion Tracking is an analysis service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA („Google“). If you click on a display placed by Google, a cookie for the conversion tracking is stored on your PC. The cookies have a validity of 30 days and are not used for personal identification. If you visit certain pages of our website, and if the cookie has not yet expired, Google and we can detect that you have clicked on a specific display and were passed on to this page. In each case, Google Ads customers obtain another cookie. Thus, it is not possible to track cookies via the websites of Google Ads customers.
The data obtained by means of the conversion cookie serve for creating conversion statistics for Google Ads customers that use the conversion tracking. In this way the customers obtain the number of users that have clicked on their display and thereupon were passed on to a page provided with a conversion tracking tag. Of course, they obtain no information, with which the user can be personally identified. If you do not want to participate in the conversion tracking, you can prevent this by a corresponding setting in your browser, e.g. in a form that will always prevent cookies from being installed. You can also deactivate cookies for the conversion tracking by setting your browser so that only cookies from the web address ‘googleadcervices.com’ are blocked.

3. Google Remarketing and ‘Similar Audiences’

We use the ‘Google Remarketing’ technology and ‘Similar Audiences’ function from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA („Google“). Google Remarketing and the ‘Similar Audiences’ function places displays for users that have already visited out web pages and online services and have been interested in a specific offer. Within the Google advertising network, it is possible to place targeted and interest-based advertising displays on our page in this way. Google Remarketing and/or ‘Similar Audiences’ use cookies for this analysis. In this way our visitors can be recognised again as soon as they call up web pages within the Google advertising network. Within the Google advertising network, it is possible to place targeted and interest-based advertising displays that are based on the web pages of the Google advertising network (which also use Google’s remarketing function) previously visited by the visitor.
If you do not want to have targeted, interest-based advertising displayed, you can deactivate the use of cookies by Google for these purposes via the link: https://www.google.com/settings/ads.

ising from Facebook on the European Interactive Digital Advertising Alliance website: http://www.youronlinechoices.com/de/praferenzmanagement/.

§ 8 Hyperlinks

On our website, there are hyperlinks to websites of other suppliers. Upon clicking on these hyperlinks, you are passed from our website directly onto the website of the other suppliers. You recognise this, among other things, by the change of the URL. We can assume no responsibility for the confidential treatment of your data on these websites of third parties, since we have no influence over whether these companies adhere to data protection provisions. Please learn about the treatment of your personal data by these companies directly on these websites.

§ 9 Rights of affected persons

Pursuant to the GDPR, you have the following rights as a person affected by the processing of personal data:

– According to Article 15 GDPR, you can request information about your personal data processed by us. In particular, you can request information about the processing purposes, the categories of the personal data, the categories of recipients, to whom your data were or are being disclosed, the planned storage duration, the existence of a right to correction, erasure, limitation of the processing, or objection, the existence of a right of complaint, the origin of your data, if the latter were not collected by us, concerning the transmission to third countries or to international organisations as well as concerning the existence of an automated decision-making including profiling and possibly meaningful information concerning the details thereof.
– According to Article 16 GDPR, you can immediately request the correction of your incorrect personal data or completion of your personal data stored with us.
– According to Article 17 GDPR, you can request the erasure of your personal data stored with us, if the processing is not necessary for the exercise of the right to free expression of opinion and information, for fulfilling a legal obligation, for reasons of public interest, or for assertion, exercise, or defence of legal claims.
– According to Article 18 GDPR, you can request the limitation of the processing of your personal data, if you contest the correctness of the data, the processing is illegal, we no longer need the data, and you deny the erasure thereof because you need these for assertion, exercise, or defence of legal claims. The right pursuant to Article 18 GDPR is also available to you if you have lodged an objection to the processing according to Article 21 GDPR.
– According to Article 20 GDPR, you can request to obtain your personal data, which you have provided to us, in a structured, regular, and machine-readable format or you can request the transmission to another controller.
– According to Article 7 paragraph 3 GDPR, you can revoke the consent that you once granted to us at any time. The result of this is that, in the future, we may no longer continue the data processing based on such consent.
– According to Article 77 GDPR, you have the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence, your work place, or your company headquarters for this.

§ 10 Right to object

In the case of the processing of your personal data on the basis of justified interests according to Article 6, paragraph 1, sentence 1, (f) GDPR you have the right, according to Article 21 GDPR, to lodge an objection against the processing of your personal data, if there are grounds for this, which result from your particular situation or the objection is directed against direct advertising. In the case of direct advertising, you have a general right to object, which shall be implemented by us without indication of a particular situation.

§ 11 Data security and security measures

We are committed to protecting your privacy and treating your personal data confidentially. In order to prevent a manipulation or a loss or misuse of your data stored with us, we take extensive technical and organisational security precautions, which are regularly checked and adapted for technological advances. This includes, among other things, the use of recognised encryption methods (SSL or TLS). However, we point out that because of the structure of the internet, it is possible that the rules of data protection and the above-mentioned security measures to be disregarded by other persons or institutions that are not in our area of responsibility. In particular, unencrypted exposed data – e.g. when this takes place via e-mail – can be read by third parties. We have technically no influence on this. It is in the area of responsibility of the user to protect the data made available by them, by means of encryption or in another way, against misuse.